Residential Customer

TERMS OF SERVICE

These Terms of Service (TOS) apply to residential customers who select Ranchero Power (“Ranchero Power”,“Ranchero”) as their Retail Electric Provider (REP). These TOS, combined with Your Rights as a Customer (YRAC), and Electricity Facts Label (EFL), make-up your contract (this “Agreement”) with Ranchero Power. As your REP, Ranchero Power will arrange the delivery of electricity from your Transmission Distribution Utility (TDU) to the service address pursuant to this Contract. The words “Ranchero Power”, “Ranchero”, “we,” “us,” and “our” refer to Southern Federal Power, LLC, Doing Business As (“DBA”) Ranchero Power, and the words “you” and “your” refer to the Customer.

Report Power Outages (Unrelated to Non-Payment) or Dangerous Grid Related Issues to Your TDU!

RIGHT OF RESCISSION

If you are switching your service to Ranchero Power from another REP, you have the right to rescind this Agreement, without fees within three (3) federal business days of receiving your Terms of Service. You may rescind by providing verbal notice including your name, your Service Address(es), your phone number, and a statement expressing your intent to invoke your 3-day right of rescission to Ranchero Power at: 1.888.204.1505.

An untimely notice of rescission from the applicant shall result in the applicant having the right to select another REP and may do so by contacting that REP. The applicant is deemed informed that they will be responsible for charges from the REP for service provided until the applicant switches to another REP.

The 3-day right of rescission period is not applicable to a customer requesting a move-in.

PRICING FOR RESIDENTIAL SERVICE

The price you pay Ranchero Power for electricity is as provided in the EFL. The total average price per kilo-watt-hour (kWh) includes the costs for electricity generation, monthly kWh usage, a monthly base charge, and costs of delivery of electricity to the service address, and is exclusive of state and local taxes and the state miscellaneous gross receipts tax reimbursement. See EFL for specific product pricing details.

The pricing is subject to change without notice only for one of the following reasons: (1) changes to TDU Delivery Charges or TDU surcharges; (2) changes to the Electric Reliability Council of Texas (ERCOT) or Texas Regional Entity (TRE) administrative fees; (3) changes resulting from federal, state or local laws that impose new or modified fees or costs on a REP that are beyond the REP’s control; or (4) the rate class or type of service originally designated by ERCOT, us, or you is incorrect.

You may also be required to pay non-recurring fees and charges originated by your TDU including, but not limited to, fees and charges related to establishing, switching, disconnecting, reconnecting, or maintaining electric service or equipment. Tax-exempt customers must provide us with appropriate exemption certificates before the assessment and collection of taxes can be waived.

Regardless of usage, you may be assessed a monthly base charge, as listed on your EFL, for each billing cycle, which is defined as a period bounded by a start date and stop date that the TDU uses to determine when a customer used electric service. A billing cycle may be less than 30 days but the monthly base charge will not be prorated. This monthly base charge will be listed as a separate line item on your bill. If more than one ESIID is included in your Agreement, you will be charged a separate monthly base charge for each included ESIID per billing cycle.

You will also be billed the Minimum Usage Charge (if applicable per your EFL) for any usage less than the threshold set forth on your EFL in any given billing cycle. A billing cycle may be less than 30 days but the Minimum Usage Charge (if one is shown on your EFL) will not be prorated if assessed.

All applicable government taxes and non-recurring TDU fees, such as, but not limited to, connection charges, move-in charges, meter installation charges and reconnection charges will also be listed separately on your bill. Please visit the Public Utility Commission of Texas (PUCT) website at: http://www.puc.state.tx.us/indus-try/electric/rates/TDR.aspx to view the rates for your TDSP.

Additional fees that may be assessed at the sole discretion of Ranchero Power include: (1) when payment is submitted after listed due date on customer’s bill, a late payment fee of 5% of the total balance due; (2) when a Disconnection For Non-Payment (DNP) Letter is generated one (1) day after customer’s listed due date, a Disconnection Notice Fee of $19.01; (3) when a customer submits payment after disconnection date, a Disconnection Recovery fee of $42.95; (4) when a reconnection request is submitted for a customer who has been disconnected for non-payment, a Reconnect Recovery fee of $34.95; (5) when payments are returned by means of personal check and debit/credit cards, a Non-sufficient Funds fee of $40.00; (6) when a customer requests a Summary Bill, a Summary Bill fee of $2.75; (7) when a customer’s account requires collections, a Collections Recovery fee of $75.00 or; (8) any early contract termination fee or additional charges as outlined in the EFL; (9) customers on eBill specific products may be assessed a Payment Assist fee of $4.75 for each payment made outside the terms stated in the EFL. If more than one meter identified by an ESIID is included as a part of your Agreement, you will be charged for all of the usage and additional charges or fees assessed at all of the included ESIIDs. If more than one meter identified by an ESIID is included as a part of your Agreement, you will be charged for all of the usage and additional charges or fees assessed at all of the included ESIIDs.

TAXES

You will be responsible and guarantee us for any and all Taxes. The term “Taxes” means all federal, state and local taxes, fees, government charges, and assessments presently or hereafter imposed on you as purchaser of electricity, on us as seller of electricity, or on electricity sales transactions, including, without limitation, gross receipts taxes, municipal administrative fees, and generation, utility, TDSP, regulatory, or electricity taxes and assessments. All bills for electric service will include applicable federal, state, and local taxes. Tax-exempt customers must provide us with appropriate exemption certificates before assessment and collection of taxes can be waived. For additional price information, see the EFL.

OPTIONAL ADD-ON PRODUCTS AND SERVICES

Periodically, Ranchero Power may make available certain add-on services that qualifying customers may voluntarily add to their monthly billing contract. These add-on options may be made available during the enrollment process after a customer has selected the electricity product and term of their choice. The charges for voluntarily elected products are not calculated on the customer’s Electricity Facts Label and will appear in the charge details on the customer’s monthly billing statement.

CREDIT

You authorize Ranchero Power to review your credit-worthiness, including:
(a) requesting information from consumer credit reporting agencies, financial reporting agencies, credit assessment services, and any references you provide (b) reviewing your payment history with Ranchero Power; and (c) requesting a payment reference letter from your previous REP. If you do not meet our credit standards, we may, in accordance with PUCT requirements (e) require you to pay a deposit or provide a letter of credit or third party payment guarantee. For additional information please visit:(www.puc.texas.gov/agency/rulesnlaws/subrules/electric/25.477/25.477.pdf)

DEPOSITS

Ranchero Power reserves the right to determine a customer’s creditworthiness and may request a deposit prior to initiation of electric service, which must be paid as described here: www.puc.texas.gov/agency/rulesnlaws/subrules/electric/25.478/25.478.pdf

INITIAL DEPOSITS

If you are a new Customer, an initial deposit may be required prior to initiation of your Service. If you are an existing or returning Customer, you may be required to pay an initial deposit upon 10 days’ notice if: (a) your payment was late more than once during the previous 12 months or (b) your Service was disconnected for nonpayment during the previous 12 months.

ADDITIONAL DEPOSIT

A second deposit, in addition to the initial deposit, may be required from an existing or returning Customer upon 10 days’ notice if (a) your average invoice over the preceding 12 months is at least twice the amount of the original estimate of your average monthly usage or (b) your Service was disconnected for nonpayment during the previous 12 months.

DEPOSIT AMOUNT

Your total deposit requirement per Meter/ESIID will not exceed an amount equal to the greater of (a) one fifth of your estimated annual usage, (b) if you are a residential Customer, the sum of your estimated invoices for the next 2 months.

INTEREST ON DEPOSITS

Deposits held more than 30 days will accrue interest from the date of receipt at the annual rate established by the PUCT. Accrued interest will be credited pursuant to the REFUND OF DEPOSIT section of this Agreement or you may request to have the interest credited to your account annually.

REFUND OF DEPOSIT

Your deposit is held by Ranchero Power as credit assurance, while you are a current customer. Once you make twelve (12) on-time monthly bill payments, your deposit will be released to your account balance. If you terminate service with Ranchero Power, your deposit will be applied against the final bill or unpaid balance. Any remaining portion of such deposit will be returned to you in 4-6 weeks from date of termination.

BILLING AND INVOICING

Ranchero Power will provide you with a monthly invoice for service(s) provided. Each invoice will be based on usage and other information received from your TDU and/or ERCOT. If your usage information is not available for a billing period, we may send you an invoice based on estimated usage. Ranchero Power reserves the right to include on your invoice any charges or credits necessary to correct any estimate, miscalculation, error, or omission. Your invoice is due by the due date listed on the invoice; however, you must pay all charges incurred on your account(s) even if you do not receive an invoice. To request a copy of your invoice, please contact us at: 1-(844)-644-0474. You will always be entitled to receive an invoice each month by standard U.S. Mail free of charge. However, if you request a bill summary or an additional copy of an invoice from Ranchero Power, you may be assessed a $2.75 fee. If you would prefer to receive your invoices electronically, please visit our website or contact us.

PAYMENT ASSISTANCE AND ARRANGEMENTS

If you cannot pay your bill, contact Ranchero Power immediately; you may qualify for a short-term payment arrangement or a deferred payment plan. Ranchero Power offers short-term payment arrangements to qualified customers. If you qualify for a short-term payment arrangement, you may be allowed to pay your current bill after the due date of your current bill, but before the due date of your next bill. Ranchero Power also offers deferred payment plans to qualified customers; these plans allow the customer to pay the current bill in installments beyond its due date.

If you qualify for a deferred payment plan, you may be able to either (i) pay 50% of the amount due at the time you enter into the deferred payment plan, and then pay the remainder of the amount due in equal installments over the next five (5) months; or (ii) if you are not currently delinquent in payment, enter into a level or average payment plan. A switch-hold could be placed on your account if you enter into a deferred payment plan. To qualify for a deferred payment plan, you must not have been disconnected in the last 12 months or have submitted more than two payments in the last 12 months that were found to have insufficient funds available. Customers without 3 months of payment history with Ranchero Power will be subject to additional credit review prior to qualifying for a deferred payment plan.

Deferred payment plans are always available irrespective of qualifications, for customers whose bills become due during an extreme weather emergency as declared by your TDU or who were previously under-billed by $50.00 or more and need to make installment payments.

In addition, the Ranchero Power Payment Assist Program is available to customers who have severe financial hardships and temporarily may be unable to pay their bills. This program is funded in part by contributions from Ranchero Power, our employees, and our customers. You may contribute to this program on your bill each month. If you are in need of bill payment assistance through the Ranchero Power Payment Assist Program, please call 211 or contact your local health and human services department or the Texas Department of Housing and Community Affairs.

For more information on payment assistance, arrangements, and plans, and whether you may qualify, see the sections in your YRAC titled: DEFERRED PAYMENT PLAN/PAY ARRANGEMENT and FINANCIAL & ENERGY ASSISTANCE PROGRAMS FOR LOW-INCOME DISCOUNTS, or contact us.

SWITCH HOLD

A switch-hold could be placed on your account if you enter into a deferred payment plan. In addition, a TDU may place a switch-hold on your account if there is evidence of meter tampering. A switch-hold means that you will not be able to buy electricity from other companies until you satisfy the terms of your deferred payment plan (for example, by paying the total deferred balance) or, in the event of meter tampering, or satisfy payment of the applicable charges and back billing.

TITLE & TAXES

Title to your electricity will pass from Ranchero Power to you when your Service is received by the TDU. Each party will indemnify and hold harmless the other from all taxes, royalties, fees, or other charges incurred with respect to the Service to which it has title; you are responsible for any taxes, fees, or charges imposed simultaneously with the transfer of title. You are responsible for the payment of any taxes and government charges imposed upon your Service. If you are exempt from sales taxes or any other taxes and/ or government charges, you must provide Ranchero Power with the tax exempt certificates related to your Service so that your account can be updated accordingly.

BALANCE INQUIRIES

If you dispute any balance, you must notify Ranchero Power. The undisputed portion of your account balance must be paid when due; after giving notice of your dispute, you may withhold payment for the disputed portion only. You will refrain from taking any legal action with regard to the disputed amount until a final determination is made by Ranchero Power, which shall be made within a reasonable time. If the dispute is determined to be valid, all disputed amounts will become due immediately and late fees may be assessed to your account from the original due date. Ranchero Power will comply with all PUCT billing rules, including the provisions of section §25.480 which require REPs to correct prior period billings (www.puc.texas.gov/agency/rulesnlaws/ subrules/electric/25.480/25.480.pdf).

CONDITIONAL PAYMENTS

Any form of payment sent to Ranchero Power for less than the full balance due which is marked “paid in full” or contains similar notation, or is tendered as full satisfaction of the balance, may be treated as (a) a partial payment on your account or (b) improper payment and refused by Ranchero Power, in Ranchero Power’s sole discretion. We reserve all rights concerning these payments.

EXPIRATION AND RENEWAL

We will notify you of all available renewal options no less than 30 calendar days before your Agreement end date. If you do not renew or terminate Service with Ranchero Power prior to the end date of this Agreement, you will automatically continue to receive Service from Ranchero Power under the default variable Rate product on a month to month basis until you execute a new agreement or terminate Service.

TERMINATION & DISCONNECTION OF SERVICE

Ranchero Power may request that your TDU disconnect your Service for nonpayment of past-due amounts, including deposits, or pursuant to PUCT rules. In the event of disconnection for non-payment, Ranchero Power will provide you with at least 10 days prior written notice (www.puc.state.tx.us/agency/rule-snlaws/subrules/electric/25.483/25.483.pdf). Service to a Meter will be deemed terminated if service to the Meter is disconnected for a period of 10 or more days, regardless of the reason for disconnection.

TERMINATION DURING RESCISSION PERIOD

If you are switching your Service to Ranchero Power from another REP, you have the right to rescind this Agreement, without fees of any kind, within 3 federal business days of receiving your Terms of Service. You may rescind by providing verbal notice including your name, your Service Address(es), your phone number, and a statement expressing your intent to invoke your 3 day right of rescission to Ranchero Power at 1-(844)-644-0474. An untimely notice of rescission from the applicant shall result in the applicant having the right to select another REP and may do so by contacting that REP. The applicant is deemed informed that they will be responsible for charges from the REP for service provided until the applicant switches to another REP. The right of rescission is not applicable to an applicant requesting a move-in.

TERMINATION AFTER RESCISSION PERIOD

If Service to any Meter is terminated, such Meter will be subject to an Early Termination Fee unless such termination is (a) due to a move to a new premise and you have provided sufficient evidence of your move; (b) pursuant to the MATERIAL CHANGE section, or (c) initiated within 30 days before your Agreement expiration date.

EARLY TERMINATION FEES

If you take any action that causes your Service with Ranchero Power to terminate prior to the end date of your Agreement, you agree that Ranchero Power’s damages resulting from this early termination of your Service would be difficult if not impossible to determine; therefore, you agree to pay Early Termination Fees as outlined on the EFL.

COSTS

If you fail to pay the amounts due and Ranchero Power incurs any costs related to our attempts to collect these amounts, then you agree to pay Ranchero Power all reasonable fees and expenses that we incur in the collection process, which may include but are not limited to reasonable attorney’s fees and costs (including in-house legal fees), court costs, and any third party collection fees. Evidence of any costs claimed under this section will be provided upon request.

FORCE MAJEURE

YOU AGREE THAT Ranchero Power DOES NOT GENERATE, TRANSMIT, OR DISTRIBUTE ELECTRICITY, AND ACKNOWLEDGE THAT Ranchero Power DOES NOT GUARANTEE YOUR SERVICE WILL BE CONTINUOUS OR UNINTERRUPTED. YOU AGREE THAT CAUSES AND EVENTS BEYOND Ranchero Power’S CONTROL, INCLUDING ACTS OF GOD, STRIKES, LOCKOUTS OR OTHER INDUSTRIAL DISTURBANCES, ACTS OF PUBLIC ENEMY, WARS, TERRORISM, BLOCKADES, INSURRECTIONS, RIOTS, EPIDEMICS, LANDSLIDES, LIGHTNING, EARTHQUAKES, FIRES, HURRICANES, STORMS, FLOODS, WASHOUTS, CIVIL DISTURBANCES, EXPLOSIONS, ACCIDENTS TO MACHINERY, TRANSMISSION OR DISTRIBUTION LINES, AND ACTIONS OF ANY GOVERNMENT AUTHORITY WHICH RESULT IN CONDITIONS, LIMITATIONS, RULES, OR REGULATIONS THAT MATERIALLY IMPAIR Ranchero Power’S ABILITY TO PERFORM HEREUNDER, AND WHICH COULD NOT HAVE BEEN PREVENTED BY Ranchero Power THROUGH ITS OWN DUE DILIGENCE; OR ANY SIMILAR CAUSE BEYOND THE CONTROL OF Ranchero Power (A “FORCE MAJEURE EVENT”), MAY RESULT IN INTERRUPTIONS OF SERVICE AND THAT Ranchero Power WILL NOT BE LIABLE FOR THOSE INTERRUPTIONS. UNDER NO CIRCUMSTANCE WILL Ranchero Power BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY LOSSES, SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, LOST PROFITS OR OTHER BUSINESS INTERRUPTION DAMAGES, OR PUNITIVE DAMAGES ARISING FROM THE TDU’S SERVICE, STRUCTURAL DAMAGE, A BREACH OF THIS AGREEMENT, STATUTE, IN TORT, UNDER ANY INDEMNITY PROVISION, OR OTHERWISE.

ACTUAL DAMAGES SHALL BE THE SOLE AND EXCLUSIVE REMEDY AND ALL OTHER REMEDIES OR DAMAGES AT LAW OR IN EQUITY ARE WAIVED. IN NO EVENT WILL Ranchero Power’S LIABILITY IN CONNECTION WITH THIS AGREEMENT EXCEED THE DIFFERENCE BETWEEN THE REPLACEMENT RATE FOR YOUR SERVICE AND YOUR RATE UNDER THIS AGREEMENT MULTIPLIED BY YOUR CONSUMPTION WHILE UNDER REPLACEMENT SERVICE.

IF NO REMEDY OR MEASURE OF DAMAGES IS EXPRESSLY HEREIN PROVIDED, THE LIABILITY SHALL BE LIMITED TO DIRECT ACTUAL DAMAGES ONLY.

IT IS THE INTENT OF Ranchero Power AND YOU THAT THE LIMITATIONS HEREIN IMPOSED ON REMEDIES AND THE MEASURE OF DAMAGES BE WITHOUT REGARD TO THE CAUSE OR CAUSES RELATED THERETO, INCLUDING THE NEGLIGENCE OF ANY PARTY, WHETHER SUCH NEGLIGENCE BE SOLE, JOINT OR CONCURRENT, OR ACTIVE OR PASSIVE. TO THE EXTENT ANY DAMAGES REQUIRED TO BE PAID HEREUNDER ARE LIQUIDATED, Ranchero Power AND YOU ACKNOWLEDGE THAT THE DAMAGES ARE DIFFICULT OR IMPOSSIBLE TO DETERMINE AND THE LIQUIDATED DAMAGES CONSTITUTE A REASONABLE APPROXIMATION OF THE HARM OR LOSS.

LIMITATION OF LIABILITY

Ranchero Power does not generate, transmit, or distribute electricity and therefore does not guarantee your Service will be continuous or uninterrupted. Accordingly, Ranchero Power will not be liable to you or any other party for any losses, special, incidental, indirect, consequential or punitive damages arising from the TDU’s Service, structural damage, and/or a breach of this Agreement. In no event will Ranchero Power’s liability in connection with this Agreement exceed the difference between the replacement rate for your Service and your rate under this Agreement multiplied by your consumption while under replacement Service.

MATERIAL CHANGES

Southern Federal will provide you with written notice at least 14 days in advance of the effective date of any change in the terms of your contract other than a price change described in the section on Pricing for Residential Service. The notice will identify both the change and the specific contract provisions that address the change and will specify what actions you need to take if you do not accept the proposed changes to the contract. Notice will not be provided for a change in terms that benefits you.

ENTIRE AGREEMENT AND AMENDMENTS

This Agreement constitutes the entire understanding between the parties. No modification or amendment of this Agreement will be binding on either party unless in writing and signed by an authorized representative of each party.

ASSIGNMENT

This Agreement shall extend to and be binding upon the respective successors and assigns of the parties; provided, however, you may not assign this Agreement without Ranchero Power’s prior written consent and any purported assignment without such consent may be void in Ranchero Power’s sole discretion; such consent shall not be unreasonably conditioned, withheld, or delayed. You hereby acknowledge and consent to Ranchero Power’s assign- ment or subrogation of all Ranchero Power’s rights and obligations of this Agreement. In the event any other provision of this Agreement shall be deemed to prohibit or otherwise restrict Ranchero Power’s assignment or subrogation of this Agreement, this provision shall control.

NO WAIVER

A waiver of any right or obligation under this Agreement must be in writing and signed by an authorized representative of the party granting the waiver. Each waiver is a one-time waiver and will not operate as a continuing or future waiver of any other right or obligation representative of the party granting the waiver. Each waiver is a one-time waiver and will not operate as a continuing or future waiver of any other right or obligation.

NO WARRANTY

Except as expressly set forth herein, Ranchero Power makes, and you receive, no warranty, express, implied, or statutory. Ranchero Power specifically disclaims any warranty of merchantability or fitness for a particular purpose supplied, or statutory. Ranchero Power specifically disclaims any warranty of merchantability or fitness for a particular purpose.

GOVERNING LAW AND VENUE

This Agreement will be governed by and construed in accordance with the laws of the State of Texas without recourse to such state’s choice of law rules. Exclusive venue for resolution of any dispute is Harris County, Texas, and the parties consent to the personal jurisdiction of said courts. You waive any and all rights to assert a defense of inconvenient forum or lack of personal jurisdiction. This Agreement is subject to and conditioned upon all applicable local, state and federal laws, your TDU tariff on file with PUCT, PUCT rules and regulations (www.puc.state.tx.us/agency/rulesnlaws/subrules/electric/Electric.aspx), and ERCOT protocols (www.ercot.com/mktrules/nprotocols/current). This Agreement includes any amendments made by PUCT, ERCOT, or your TDU from time to time. Ranchero Power LLC is certified as a REP by PUCT under certificate number 10264.

SEVERABILITY

If any provision of this Agreement is found to be unenforceable, then such provision will be stricken and the remainder of this Agreement will remain in full force and effect.

JURY WAIVER & CLASS ACTION WAIVER

BOTH PARTIES HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO TRIAL BY JURY. NEITHER YOU NOR WE WILL SEEK OR SUPPORT AN ORDER CERTIFYING AN ACTION OR ARBITRATION INVOLVING YOU AND US AS A CLASS ACTION OR CLASS ARBITRATION OR JOIN OR PARTICIPATE AS A PARTY OR CLASS MEMBER IN ANY ACTION OR ARBITRATION BY ANOTHER PARTY AGAINST EITHER YOU OR US.

ANTI-DISCRIMINATION POLICY

Ranchero Power does not discriminate based on a customer’s race, creed, color, national origin, ancestry, sex, marital status, lawful source of income, level of income, disability, familial status, location in an economically distressed geographic area, or qualification for low income or energy efficiency services. Ranchero Power will not use credit or utility payment data as the basis for determining the price for Service on any residential contract with a term of 12 months or less.

RANCHERO POWER POWER, LLC

Corporate Address:

5858 Westheimer Rd Suite 707
Houston, TX 77057

Payments by Mail:

P.O.Box 734770
Dallas, TX 75373-4770