Hours Of Operation
Monday: 8:00am – 6pm
Tuesday: 8:00am – 6pm
Wednesday: 8:00am – 6pm
Thursday: 8:00am – 6pm
Friday: 8:00am – 6pm
Lobby Hours -Temporarily Closed
New Year’s (Jan 2) – Closed
Memorial Day – Closed
Independence Day – Closed
Labor Day – Closed
Thanksgiving Day – Closed
Christmas Day (Dec 26) – Closed
Telephone and Fax
Set up New Service: 1 (888) 204-3202
Existing Customers: 1 (888) 204-3202
Ranchero Power, LLC
5858 Westheimer Road, Suite 707
Houston, TX 77057
For General Information: [email protected]
For media inquiries: [email protected]
How To Make a Payment
All Ranchero Power customers can access their accounts by visiting our Customer Portal. Customers may use their account portal to make a payment, update preferences, view usage data, download past bills, and more.
Secure Automated Phone Payment
Ranchero Power has a secure and automated phone payment system that posts payments instantly to your account. This service is available 24/7 and can be reached by dialing (toll-free) 1 (888) 204-3202 and selecting option number 3.
By Customer Care
Our Customer Care center is open from Monday through Friday, 8am – 5pm. We are closed on weekends and national holidays.
By Check via USPS
Please include the account number, service address, and the primary account holder’s name.
Send checks and certified funds to:
Ranchero Power, LLC
Attn: Utility Bill Payments
P.O. Box 734770
Dallas, TX 75373-4770
Please Note: If you are paying by check, it may take up to 5 business days to receive and process your payment. If your account is past due, you may incur additional fees and your electricity may be disconnected. Please inform us of your payment as soon as possible if you think your payment will arrive after your disconnection date by dialing 1 (888) 204-3202 Monday to Friday 8am – 5pm.
To Report an Outage
If you are experiencing a power outage, unrelated to non-payment, or need to report a dangerous grid condition, please contact your TDSP:
Centerpoint: 1 (800) 332-7143
Oncor: 1 (800) 313-4747
AEP Central: 1 (800) 223-8508
AEP North: 1 (800) 223-8508
TNMP: 1 (888) 866-7456
If you are experiencing an outage due to non-payment, you may reconnect your power by making a payment by dialing 1 (888) 204-3202 (option 3) or by submitting payment through your Customer Portal.